Guest CRM and
campaigns.
Know your guests and bring them back: a file at each hotel, a thank-you after check-out, welcome-back emails, and campaigns to guests who agreed to marketing.
Guest CRM and email campaign software for hotels — part of ASPI Suite, the hotel management system (PMS).
A thank-you, a tag, a campaign.
- 07:00
Thank-you emails. A thank-you email goes out 24 hours after check-out, without anyone pressing send.
- 09:30
Tags from notes. Paste a concierge or WhatsApp note into a guest file and pick from the tags it suggests.
- 15:00
A campaign goes out. A campaign is drafted, approved, then sent by email. Large lists send a few at a time, and sending can be stopped.
Bring guests back, with the right email.
A file on each guest, at each hotel.
Each hotel keeps its own guest files: stays, contact and consent, tags and guest tiers. Duplicates are found by a scan and merged after a person approves.
Thank-yous that send themselves.
A thank-you goes out after check-out, welcome-back emails on day 30 and day 60 to guests who agreed to marketing, and a reminder when a website booking is left unfinished.
Campaigns and journeys.
Group guests into segments, see how many a campaign reaches, and send it once it is approved, or set up a journey that emails guests before check-in or after check-out.
Company deals, tracked.
Track companies and deals from lead to won, and draft a quote into Finance from a deal. Corporate rate codes are recorded for reference; bookings do not apply them automatically.
It suggests who to win back.
You approve the send.
- Suggests tags from the concierge and WhatsApp notes you paste into a guest file. You apply or dismiss each one.
- Lists lapsed guests to win back, and drafts a campaign when occupancy looks low. You approve the send.
Yours: You approve every campaign and journey before it sends, and only guests who agreed to marketing get a campaign, a journey or a welcome-back email. Set each job to Off, Suggest or AI Auto on the AI page.
Built on the stays your desk already records.
How guests hear from you
Guest messages from ASPI Suite go by email. Campaigns, journeys and welcome-back emails reach only guests who agreed to marketing, each with an unsubscribe link. There are no WhatsApp or SMS campaigns, and no referral scheme.
Your devices
Open it in the browser on any computer, tablet or phone.
The rest of ASPI Suite
Guest files fill from the stays at your front desk. An unfinished booking on your website gets a reminder email. Rewards members are matched to the same guest files.
Fair questions.
Will this help me bring guests back?
That is what it is built for: it keeps a file on each guest and emails them for you, with a thank-you after check-out, welcome-back emails on day 30 and day 60 to guests who agreed to marketing, and campaigns to the groups you choose. See a guest file and a campaign on your own stays in a demo.
How hard is it to move my guest records over?
Each guest file lists the stays at that hotel, and a duplicate scan finds repeat guests and merges them after a person approves. Guided set-up is free in every plan. Book a demo and we show you how your stays become guest files.
Do I need a marketer to run it?
Not for the routine: the thank-you, the welcome-back emails and the unfinished-booking reminder go out on their own, and the AI suggests who to win back and drafts a campaign when occupancy looks low. Your team approves each campaign and journey before it sends. Book a demo and bring your slowest month.
Who gets my emails, and can I stop a send?
A campaign goes out only when you press Send, it skips guests with no email, no marketing consent or an unsubscribe, and sending can be stopped. Journeys and welcome-back emails reach only guests who agreed to marketing, each with an unsubscribe link. Book a demo and we show you the send counts.
Which plan has the guest CRM, and what does it cost?
Guest CRM and guest journeys come with Autopilot and Portfolio, priced per room. See the plans page for your room count, or ask for a demo and we price it for your hotel.
Moving from another system? See what comes over and who does the work.
See it on your own hotel.
A live demo with your rooms and your channels.
INCLUDED IN AUTOPILOT · USD 11 PER ROOM A MONTH, MINIMUM USD 249 · See pricing