Return guests
book direct.
Points guests can only spend by booking direct with you, so a return stay booked with them skips the booking-site commission.
Guest rewards software for hotels — part of ASPI Suite, the hotel management system (PMS).
Points, a member, a second yes.
- 09:00
Points from last night. Only stays that reach check-out earn points, not room blocks or complimentary stays. Points are held for the hold period you set, then become spendable.
- 11:00
A member's history. Staff search every member, see their full point history, and import members in bulk from a CSV file.
- 15:00
A big award. Above the threshold you set, a manual award needs a second person to approve it, and that person can never be the one who asked.
Points that bring guests back to you.
Points that only work on a direct booking.
Guests earn points when a stay checks out and can spend them only on a booking made directly with you, so a return booking skips the commission a booking site would take.
Worked out for one guest.
On a USD 120-a-night stay, a guest who comes back three times a year books USD 360 direct instead of through a site taking 15–20%: USD 54–72 kept, every year, per guest (illustrative).
Members you can see.
Staff search every member, see their full point history, and import members in bulk from a CSV file.
Two people for big awards.
Above the threshold you set, a manual award needs a second person to approve it, and that person can never be the one who asked.
Where your guests already book.
Where points are earned
Earning is a percentage you set per channel, so the booking site, the WhatsApp agent and the desk can each count differently. An OTA channel earns nothing unless you turn it on.
Your devices
Staff manage the programme and members from any computer, and read it on any phone.
The rest of ASPI Suite
A stay only earns points once it reaches check-out, and members are matched against your CRM guest file.
Fair questions.
Will Rewards bring my guests back to book direct?
That is what the points are for: they can be spent only on a direct booking, so a returning guest has a reason to skip the booking site and its 15–20% commission. See it on your own numbers in a 30-minute demo.
How do I start with the guests I already have?
Import your current members from a CSV file with an opening balance for each, and your past guests start with their points. Guided set-up is free in every plan. Book a demo and bring your member list.
Do my staff need training to run it?
Staff search a member, read the point history and give an award by hand with a reason, in the browser on any computer or phone. Points are added by the system when a stay checks out, so staff do not key them in. Book a demo and we show you a front desk shift.
Can staff hand out points freely?
You set the earning rate for each channel, and above the threshold you set a manual award needs a second person to approve it, never the person who asked. Every manual award or deduction records a reason. Book a demo and we show you the approval step.
Which plan has Rewards, and what does it cost?
Rewards for your hotel comes with Autopilot and Portfolio, priced per room, and it is not an add-on. See the plans page for your room count, or ask for a demo and we price it for your hotel.
Moving from another system? See what comes over and who does the work.
See it on your own hotel.
A live demo with your rooms and your channels.
INCLUDED IN AUTOPILOT · USD 11 PER ROOM A MONTH, MINIMUM USD 249 · See pricing